Qualifications

These qualifications are offered by Jobforce Wales throughout each year, for further information about each course click on the logo to go through to the awarding body web site.

 

Retail Skills

These qualifications are awarded at level 1, 2 & 3 in Award, Certificate & Diploma and allows people to specialise in the retail industry and to progress to a higher level of technical and supervisory skill.  Candidates can specialise in a number of areas that will allow them to fit in to specific roles within the industry including working with photographic equipment, working with specific food types and visual merchandising of products.
Candidates at level 3 can develop their technical skills even further into areas such as finance arrangements for customers and planning for the whole business.  In addition, they can develop the skills which will enable them to manage people and resources.

Advice & Guidance

Advice and Guidance offers learners the opportunity to work with clients from a wide range of backgrounds and cultures many of whom have complex social, physical and emotional needs. Providing impartial and confidential services in advice, guidance and advocacy plays an essential role in encouraging and enabling people to manage their own lives.

The level 2 qualification was aimed at workers who are in administrative or customer service functions, but who are aiming to become practitioners. The level 3 qualification was aimed at practitioners who work directly with clients, disseminating advice and some level of guidance. The level 4 qualification was aimed at fully developed and experienced practitioners who provide guidance and formal advocacy.
These qualifications ultimately offered learners a progression into other areas such as community development work, health and social care and youth work.

Warehousing & Storage

These qualifications allow learners to specialise in distribution and warehousing. The award at level 2 covers the skills required across workplaces in the industry, whilst allowing you to specialise in areas such as the storage and handling of high risk goods and materials.

The award at level 3 includes the skills necessary for the management of sophisticated stock storage and distribution systems, as well as providing the opportunity to develop people and resource management skills.

Customer Service

These qualifications are for people in customer-facing roles who want to boost their skills. Level 2 focuses on problem solving, developing good customer service and supporting new improvements in customer service. Level 3 covers implementation of new initiatives and team leadership.

Learning & Development

This qualification is designed for those who identify and agree learning aims and programmes for individuals and who are developing training sessions for learners. They may be involved with delivering training and development in the workplace or in training establishments. Learners will cover: developing a strategy and plan for learning and development, identifying the learning and development needs of the organisation, and to creating a climate that promotes learning.

At level 3 learners need to complete 11 units, seven of which are mandatory:

• Evaluating and developing your own practice
• Identifying individual learning aims and programmes
• Agreeing learning programmes with learners
• Developing training sessions
• Creating a climate that promotes learning
• Monitoring and reviewing progress with learners
• Responding to changes in learning and development

 

Foundation Training Certificate (Not delivering at present - awaiting updates)

This award is accredited by Asdan and is achieved by means of producing a portfolio of evidence from both class work and from a chosen occupational placement which may include retail, customer service, painting & decorating, warehousing etc. This qualification consists of:

• Improve Own learning and performance
• Maintaining Work Standards
• Working With Others
• Tackling Problems
• Preparing To Move On

Career Planning

Again this award is accredited by Asdan and is achieved at level 1 and 2 by means of producing a portfolio of evidence.  The objective is to increase self development through self awareness, action planning and work related activities, stimulate career exploration and critical use of information and enhance career management, negotiation and presentation skills. 

This qualification consists of three units:

• Self Development
• Career Exploration
• Career Management

 

Team Leadership

The Award in Team Leading is a concise qualification designed to give learners a basic knowledge of the various roles, functions and responsibilities of a team leader and the limits of their authority and accountability. The mandatory unit in ‘Developing yourself as a team leader’ is a good starting point for team leaders who are new to their roles or for aspiring leaders who wish to gain a solid understanding of the principles and practicalities of team leading.

The ILM Level 2 Qualification in Team Leading has been specially designed for team leaders (with limited authority for managing resources) that are looking to motivate their team members and achieve agreed outputs. The qualification aims to give participants an opportunity to develop the core competences needed by today’s team leaders.

Management

The Award in First Line Management is a concise qualification which gives an introduction to the basic skills, knowledge, and understanding required by today’s first line manager. The mandatory unit in ‘Solving Problems and Making Decisions’ is designed to develop practical techniques for tackling managerial problems and decisions from gathering and interpreting information through to the effective communication of outcomes.

The ILM Level 3 Qualification in Management has been specially designed for first line managers with responsibility for; managing budgets, allocating work to team members/colleagues/contractors, achieving specific results and for some decision making. The qualification aims to give participants an opportunity to develop their management performance, become more effective and to progress their career.

 

PX2

This award is certificated by Pacific Institute and is achieved by means of following a work book, group & personal activities and through discussions.  This course is highly motivational and inspirational to help young people take control of their lives, and become more focused on their goals.

Steps (Steps to Excellence for Personal Success)

This award is certificated by Pacific Institute for adults and is delivered in a group setting by means of activities, group discussions using time to reflect on their own practice to help make their version a reality.  This powerful tool helps people to move forward with a positive identity setting realistic achievable goals.

 

CURRENTLY AWAITING NEW ESSENTIAL SKILLS INFORMATION

These 6 qualifications are accredited by OCR and achievable at levels 1, 2 and 3. They cover the following areas:-

• Communication – looking at verbal and written forms of communicating.
• Application of number – looking at using maths in every day life.
• Information technology – looking at using IT in all areas of our lives.
• Problem solving – looking at different ways of finding solutions to problems.
• Working with Others – looking at how to work as a team and on a one-to-one basis.
• Improving own learning and performance – looking at how we plan and work towards achieving our goals.

 

Food Safety Award

This qualification is designed for anyone working or moving into catering or retail setting where food is prepared, cooked and handled.
The qualifications cover the following topics:

• Legislation
• Food safety hazards
• Temperature control
• Refrigeration, chilling and cold holding
• Cooking, hot holding and reheating
• Food handling
• Principles of safe food storage
• Cleaning
• Food premises and equipment

 

Basic Skills

Basic skills has been defined as ‘the ability to read, write, and speak in English (or Welsh), and to use mathematics at a level necessary to function at work and in society in general.’

We offer help and support to improve people’s skills and abilities by means of working towards certificates in Literacy and Numeracy.